Admin Table of Contents
What should a receptionist not do?
5 Things Receptionists Should Never Do On the Job
- Gossip about customers or coworkers. It’s common for people to gossip at work, but it’s a detrimental practice.
- Dress unprofessionally.
- Take personal phone calls.
- Copy or share confidential information.
- Talk with a full mouth.
Should a receptionist eat at her desk?
Don’t chew gum, take personal phone calls or text when someone is waiting. If you’re chatting to co-workers, stop and focus on the visitor. Don’t eat at your desk.
What is reception desk in front office?
The focal point of activity within the front office is the reception desk. The reception desk is usually the place in which guest make the first impression of the hotel. It is also the communication center of the hotel.
What is the use of reception desk?
An office reception desk is essentially a waypoint for people and customers. This means the design of the space should allow for comfort and ease by providing seating and easy storage. A receptionist is the guide who helps visitors move on to their next destination.
How do you talk like a receptionist?
If you’re the office pinch-hitter, follow these five steps to flawless phone answering success:
- Greet your caller graciously. “Hello” doesn’t cut it.
- Mind your manners. You may be new to the receptionist game, but if you’re nice, no one will notice.
- Deflect with style.
- Avoid dead ends.
- Keep calm and carry on.
What makes a successful receptionist?
Naturally, a receptionist should have excellent verbal communication skills. Active listening and great customer service skills also are a must. A talented receptionist can connect callers and visitors with the right employees, as well as handle basic customer service problems and requests adeptly.
What makes the best receptionist?
What do you say when calling?
Answering Calls
- Try to answer the phone within three rings.
- Answer with a friendly greeting.
- Smile – it shows, even through the phone lines; speak in a pleasant tone of voice – the caller will appreciate it.
- Ask the caller for their name, even if their name is not necessary for the call.