Admin Table of Contents
What does employee with WFM mean?
Workforce management
Workforce management, also known as WFM, is an integrated set of tools and processes that help businesses ensure the right people are in the right role, at the right time. Using a workforce management approach allows you to increase efficiency both company-wide and at the individual employee level.
What do workforce management do?
Workforce management provides a common set performance-based tools and software to support corporate management, front-line supervisors, store managers and workers across manufacturing, distribution, transportation, and retail operations.
What are WFM tools?
Workforce management (WFM) software is an umbrella term for desktop and mobile programs that help a business manage staff scheduling. The term originated in contact centers and other service businesses that employ a large number of workers who are paid on an hourly basis.
What is BPO scheduling?
Contact center scheduling is a workforce management activity in which agent work schedules are created based on a variety of factors, mainly expected contact volume and agent availability and skillset. Good scheduling balances customer demands (volume) with efficient use of labor.
What is WFM call center?
And that’s where workforce management (WFM) for call centers comes in. In the simplest terms, WFM is a set of processes designed to achieve and maintain operational efficiency by ensuring that the right number of agents, with the right skill sets, are staffed at the right time.
What is WFM radio?
WFM is the standard used by commercial radio stations and it has a frequency deviation of 75kHz and a limited bandwidth of 200Khz.
What is BPO shrinkage?
Shrinkage is a workforce management metric that refers to time in which agents are being paid but are not available to handle interactions. There is planned shrinkage, like agents being scheduled for staff meetings and trainings, and there is unplanned shrinkage, like an agent calling out sick or on vacation.
What is a WFM scheduler?
WFM creates automated and optimised employee schedules ensuring that staff are utilised in the best and most cost-efficient way, switching between different activities / channels when needed to do so. WFM can also deal with scheduling employees where the work is blended.