Admin Table of Contents
What are the things you may do in preparing for a group arrival?
Pre Arrival ( Either one or two days before group arrival): 2) Read appropriate Group Folder / Contract. 3) Look all arrivals guest profiles, history and special remarks if any. 4) Make note of all relevant guest requirements and special needs. 5) Ascertain arrival and departure time of Group.
What are the first thing you need to do when your guest arrived?
5 Things To Do Before Your Guests Arrive
- Client Discovery. Find out about your guests.
- Experiences. Offer something that will enhance your guest’s trip.
- Preparation. When preparing your property, think about what you have learned about your guests.
- Reassurance.
What are the pre arrival activities?
Activities such as room assignment, updating guest profile, preparing welcome letters, collecting all reservation correspondence and sending request for amenities etc. are part of pre arrival activities and normally done one to two days prior to guest arrival.
How can we prepare for a successful check in what type of things should we be checking for before the guests arrive?
How To Prepare Your Hotel Ready Before Guest Arrive
- Make Sure Staff Are Prepared. Your staff members are the key element of whether or not your hotel runs smoothly and successfully.
- Double Check Rooms Have Been Cleaned.
- Be Prepared For Anything.
- Check With The Front Desk Whether Everything Is In Order.
What activities do you undertake when preparing reception for service?
Prepare for guest arrival. Welcome guests and process guest registrations. Prepare for guest departure. Check guests out and finalise documentation.
What is arrival list?
The Arrival List is an interactive report displaying all reservations that have an Arrive Date within the selected date range and can be generated for specific Booking Sources, Categories, Category Attributes, Category Groupings or Travel Agents.
What should you must do with guest during check-in?
A) Clear direction: Guests should know what to do or where to go when they enter the hotel or visit the lobby. B) Convenience: Whether it is an iPad or a front desk agent, guests should have immediate access to a source that handles their check-in/check-out and any billing issues promptly.
How can I improve my hotel check in process?
Explore 8 new ways to improve the hotel check-in process
- Personalize the experience for groups.
- Offer a remote check-in option.
- Install kiosks.
- Arrange the line and the lobby for success.
- Get the timing right on exceptional customer service.
How do you check in a guest?
Generally the process is:
- The guest arrives and heads to your reception/front desk.
- The guest is identified and has their details checked.
- Front desk staff will give the guest an introduction to the hotel.
- The guest will take note of amenities and regulations etc and ask any questions.