Admin Table of Contents
How do you deal with difficult passengers on board?
Here are Keinonen’s five tips for handling difficult customers on board:
- 1) Put yourself in the customers’ shoes.
- 2) Be strict and don’t lose your authority.
- 3) Don’t embarrass or provoke a passenger.
- 4) Make sure the whole aircrew behaves consistently.
- 5) As last resorts, stopover or cuffing the passenger are options.
How do you deal with rude passengers?
8 Dos and Don’ts for Dealing with Rude Passengers
- Do be polite.
- Don’t refuse to negotiate.
- Don’t try the gadget approach.
- Do stay clear-headed.
- Do know when to contact a flight attendant.
- Do know when to take matters into your own hands.
- Don’t sweat the small stuff.
- Do have a sense of humor.
Can you request a window seat on a plane?
Most airlines allow you to choose your own seats when you book a trip online. Look for a link saying something like “pick my seats” after you’ve chosen your flight. Click on a seat next to the window. If you’re booking your flight over the phone, ask the agent for a seat next to a window.
Is it rude to ask someone to switch seats on a plane?
It’s always fine to ask if the seats are of “equal desire,” Masterson says, meaning swapping an aisle or a window seat for an aisle or window seat, or a middle seat for a middle seat. But it can be rude to ask someone to move into your middle seat when they made sure to secure an aisle or window seat.
How do airplanes handle blind passengers?
Blind or visually impaired air passengers should, if they will require additional assistance at the airport and on the flight, always inform their travel agent or the airline company they are using.
How would you handle unruly or disruptive passengers?
Handling procedures for unruly passengers Be attentive to early signs of aggression. Intervene as early as possible and de- escalate. Flight personnel when on board Consent or approval from the commander or senior cabin crew member is required before implementing the following action.
Who controls the window on a plane?
As a general rule, though the window seat passenger has control of the window, there is a proper way as to how to wield this power. It is recommended to choose a window shade position and stick with it for the majority of the time. Do not constantly change the position every five minutes.
Do you have to pay extra for window seat?
Choosing a particular seat, especially a window seat, will come at an extra cost. Passengers will be charged a fee for pre-reserving seats only at the time of online booking or during web check-in.
What does it mean when air traffic control says heavy?
maximum takeoff weight
The term heavy is used during radio transmissions between air traffic control and any aircraft which has been assigned a maximum takeoff weight (MTOW) rating of 136 tonnes (300,000 lb) or more.
What are the best seats to sit in on a plane?
Exit rows, aisle or window seats, and seats close to the front are typically considered the best seats on a plane. On a short business trip, you might want an aisle seat near the front of the plane so you can debark as quickly as possible on arrival.