Did not receive parcel from AliExpress?

Did not receive parcel from AliExpress?

Open dispute Every product on AliExpress has a guarantee of timely delivery. Go to your personal account and click «Open dispute» button in the order section. AliExpress offers several solutions: «Full refund» or «Refund and return of the product». If the product wasn’t received, choose the first variant.

What happens if seller doesn’t ship item AliExpress?

What can I do if the seller does not ship the item?

1. Contact the seller via in-app message or use the “Remind to Ship” function to remind the seller to ship the item.
2. You can also cancel the order by going to Profile >Purchased > In Progress > The Order and tapping Cancel Order.

Do AliExpress disputes work?

How the Dispute process works. After submitting the Open Dispute form, the seller has 15 days to respond and try to reach an agreement with you. If no agreement is reached within the 15-day time period, the dispute automatically becomes a claim (see file a claim).

Can you report a seller on AliExpress?

There is a “Report item” button in the Overview section of the product under the product picture. Click it to get to the complaint page. Then click “Send report” and fill in the form. Describe your complaint in detail and attach the evidence (screenshots or photos).

Can you get scammed on AliExpress?

So the answer to “Can you get scammed on AliExpress?” is – unfortunately, yes. To prevent being cheated on: Make sure you are on a real website of AliExpress, as there are numerous fake ones. Always check the seller’s and the product’s ratings.

How do you win a dispute on AliExpress?

Our tips will help you to win the dispute on AliExpress.

1. Always take the screenshots of the product description.
2. Carefully read the description of the product.
3. Check the rating of the seller and the store’s reviews.
4. Film the process of unboxing.
5. Carefully fill in the application for opening the dispute.
6. Be determined.

What can I do if seller doesn’t ship item?

If there’s a delay shipping your order, the seller has to tell you and give you the choice of either agreeing to the delay or canceling your order for a full refund. If the seller doesn’t ship your order, it has to give you a full refund — not just a gift card or store credit.

How do I get refund from AliExpress?

How To Make a Refund Claim on Your AliExpress Account

1. Log in to your AliExpress Account.
2. Click on Orders and find the order you want to get a refund for.
3. Hit Open Dispute.
4. Fill in the information about the order.
5. Add pictures/videos/messages to support your claim.
6. Click on Submit.

Do disputes hurt AliExpress sellers?

The seller begs to close the dispute, as it can damage their reputation and promises to send you a refund/resend the product as soon as you close the dispute on AliExpress.

Can I sue AliExpress?

To begin the process, you need to Sign In and click on My Orders on the home page (in the uppermost tool bar). This will open a page containing all the orders you have made on AliExpress. On the right-hand side of the disputed order will be several options. Click on the File a Claim link.

How do I dispute on AliExpress?

Log in to your AliExpress account To open a dispute, log in to AliExpress and go to “My Orders”. Here you will see the details on all your AliExpress orders. The button “Open Dispute” will to the right of the product’s name. It’s available for both open and finished orders.

Can I get a refund from AliExpress?

If you have purchased anything on AliExpress.com, but didn’t receive it within the seller’s guaranteed delivery time, you can get a full refund. If you buy any product through the site, you are protected if you don’t receive your order on time.

How do I make a complaint to AliExpress?

You won’t be able to make a complaint to or against Aliexpress. Few sellers in aliexpress are just not responsible. When you ask question, they will only answer Thank You without explaining or answering your question.

Why can’t I list on Aliexpress?

AliExpress adopts a set of strict policies to verify each supplier before they are accepted as registered members and start to list their items there. In Chinese foreign trade communities, many suppliers complain that they can’t pass the censor by AliExpress and thus are not able to successfully register with the website.

What happens when you open a dispute with AliExpress?

Once you open a dispute against a supplier, AliExpress staff will take care of the mediation work. However, the whole process may need some time as the platform needs to collect enough evidence to make an impartial ruling.

Does AliExpress think that a badly painted item is acceptable?

Ali Express mediated and agreed with asinwin store that they thought it was acceptable. So Aliexpress think a badly painted item and three special stainless steel allen screws to fix that were never sent on sellers own admission is acceptable? The seller closed the complaint and that was that.