Guidelines

Does magicJack expire?

Does magicJack expire?

Your subscription renewal dates can be found by logging into your account at my.magicJack.com. On the account screen, you will see both Number Status (for number subscriptions) and Device Status (for service subscriptions). Each will indicate the expiration date.

How do I reset a used magicJack?

How to Reset the Magic Jack

  1. Unplug the Magic Jack device from the USB port or USB hub to your computer. Video of the Day.
  2. Shut down the Magic Jack software in your computer.
  3. Plug the Magic Jack device back into the USB port or USB hub which is connected to your computer.
  4. Restart the Magic Jack software on your computer.

Why my magicJack is not working?

If your magicJack device is connected to a router: Reboot or restart your router. Make sure the phone and network cables are securely connected by unplugging and plugging the cables back until you hear or feel the connector lock in place. Use a different ethernet or network port on the router.

How do I reconnect my magicJack?

Disconnect power from modem/router and Magic Jack Plus. Wait ten seconds and then reconnect. Wait two minutes to allow time for the Magic jack to establish a connection before you test the device.

How long does it take to reactivate Magic Jack?

Connected via a modem/router: Unplug your modem/router from the electrical outlet for approximately 1 minute and then plug it back in. Plug your modem/router back in and wait approximately 2-3 minutes before plugging anything else back in. Plug your magicJack device back into the modem/router, telephone.

How do I turn off auto renewal on magicJack?

To disable Auto Renewal for your magicJack Device subscription:

  1. Login to my.magicJack.com.
  2. Hover on ‘Account’ tab.
  3. Click on ‘AutoRenew’
  4. Toggle the Auto Renew button to select ‘OFF’

How do I update my magicJack?

  1. Download the new firmware updater here.
  2. Plug the magicJack device into Mac computer (do not unplug until Step 5)
  3. Double-click the firmware file you just downloaded “mjisoupdate.dmg”
  4. Terminal will indicate the upgrade process has started, the upgrade process should take less than one minute.

How do I get my magicJack to work?

Use your home phone or the magicJack desktop application to make calls.

  1. Plug your phone into the port labeled “PHONE” on your magicJack.
  2. [OPTIONAL] Connect the provided USB extension to your magicJack.
  3. Plug your magicJack into a USB port on your computer.

How do I get my magic jack to work?

Can you cancel Magic Jack?

To cancel your service, call us at 1-888-657-6282 to speak with one of our representatives. This must be done at least 7 days prior to the next billing statement. To learn more about cancellations, see our Terms of Service.

How do I disable Magic Jack?

Canceling over the phone

  1. Call the customer service and follow the telephone prompts to talk to a live customer care service representative.
  2. Advise the representative that you need to cancel your subscription to MagicJack and follow the instructions given.
  3. Please provide them with your account information upon request.

Do I need to login to magicJack to renew my number?

AS A REMINDER: if you have a premium phone number, such as a Canadian phone number or vanity number, you will need to login to your magicJack account to renew that phone number separately. How do I renew my premium number? What is a premium phone number? Any number that requires an annual fee is considered a premium number.

What should I do if my magicJack does not start?

Your magicJack should start on bootup. If you still experience problems, please chat with one of our agents. If magicJack does not automatically start when plugged in to a USB port, please plug the device into your router instead. If you still experience issues, we recommend contacting Apple Customer Care for additional support.

What is the phone number for Magic Jack?

Call us: 1-800-MAGICJACK (1-800-624-4252)

Why won’t my magicJack start when plugged in to USB port?

If magicJack does not automatically start when plugged in to a USB port, please plug the device into your router instead. If you still experience issues, we recommend contacting Apple Customer Care for additional support. Your number is being identified as a local number when it is a long distance number.

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