Admin Table of Contents
Who are the front office staff?
The staff includes desk clerk, cashier, reservations manager, concierge, night auditor, telephone operator, bell staff, room key clerk, and elevator operator. Not all of these positions are found in every lodging establishment.
What jobs are there in front office?
General offices The front office can discover more information about the customer by asking them questions, also helping the customers out. Staff working in the front office can also deal with simple tasks, such as sorting out emails, helping out on printing and typing works.
What is front office attendant?
Front Desk Attendants greet the clients of a company and perform a variety of clerical and administrative tasks. They work in multiple industries and their common duties are taking phone calls, handling mail, updating records and providing customer service.
What is front desk officer?
Front Desk Officers work at the reception area of an organization and are mainly responsible for guiding guests and maintaining security.
Who is a desk clerk?
A desk clerk, also referred to as a general office clerk by the Bureau of Labor Statistics, works under the supervision of one or more managers, often with little direct supervision. They are responsible for a variety of clerical tasks, some of which can vary, depending on the industry in which they work.
What is guest folio?
Guest Folio – an account associated with a single hotel guest. All transactions between the hotel and the guest are recorded into the guest folio. All single guest information is also saved into the guest folio. Master Folio – is a collection of sub-folios and can be associated with a single guest or group of guests.
What’s another word for receptionist?
What is another word for receptionist?
| administrator | greeter |
|---|---|
| telephonist | welcomer |
| receiver | switchboard operator |
Who is a front desk clerk?
A front desk clerk is responsible for taking care of guests while they stay at a hotel. They are responsible for ensuring guests have everything that they need from towels to food.
What do you call a person who works in an office?
A qualified person belonging to a profession. Noun. . An employee who works in an office, especially one engaged in clerical or administrative work. clerk. worker. accounts clerk. assistant. bank clerk.
What is front office in business?
Front office is the portion of business in a company that deals with the clients/customers. Front office is typically called so as the staff is situated at the front of the company, for easy access to customers. Depending on the size and function of the workplace, the front office is often the best place to obtain customer-related information.
What are the activities that front office staff is involved in?
Few prominent activities that the front office staff is involved in are − Reservation − It includes handling request of customers for reserving accommodations. Reception − It includes receiving the guests according to the highest standards and registering them appropriately. It also includes bidding the guests off.
What are the functions of front office department in hotel industry?
The main function of this department is Reservation, Guest service, Check-in, Check-out, Telephone, Finance & Cashiering, Foreign Exchange, Room Assignment, Inquiry etc. The Front Office is also called the nerve centre of a hotel.