Admin Table of Contents
How do I contact Ganz?
- PHONE. 1-800-724-5902 (US) 1-800-263-2311 (CDN)
- ADDRESS. USA. Ganz USA LLC. Lassiter Falls Office Park. 3855 Shallowford Road, Suite 220. Marietta, GA 30062. CANADA. Ganz. One Pearce Road. Woodbridge, ON L4L 3T2.
- EMAIL. Customer Service: [email protected]. Customer Accounts: [email protected].
Does Webkinz require email?
An Important Message Regarding Customer Service: If you require assistance with your Webkinz account, please email them at: [email protected]. For help with your Ganz eStore account, Deluxe Membership or eStore Points purchase, please email: [email protected].
How do I cancel my Webkinz membership?
Answer: To cancel your Automatic Renewal, please log into your Ganz eStore account, click on Order History, go into the membership order, and cancel any upcoming renewals for that membership order.
What is Webkinz World®?
Webkinz World® is a multi-award winning virtual world for boys and girls aged 6+. On Webkinz.com, players discover a whole world of fun, caring and learning, while they adopt and play with their pets, decorate rooms, play games, collect prizes, and chat with their friends!
How do I play with my Webkinz on the go?
You can play with your Webkinz on the go using the Webkinz mobile app, available for FREE from the Google Play Store and the Apple App Store. Please note that not all games and features on Webkinz Classic are included on the Webkinz Classic mobile app.
Can you use the same adoption code for Webkinz next and classic?
HOWEVER, when you purchase our NEW Webkinz Next plush, each one comes with TWO Adoption Codes: one for Webkinz Next and one for Webkinz Classic. You can use these two codes to adopt the same pet onto both versions of the game.
Can Ganz control the price of Webkinz plush toys?
Unfortunately, Ganz cannot control the price of Webkinz plush toys once once they have been sold out from our warehouse. Because they were manufactured in limited quantities, they are highly collectible, and secondary sellers marking up the prices is a reflection of this.